COMMUNICATIONS TRAINING

Skills for the Administrative Assistant Printable PDF

We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn't be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.

How You Will Benefit:

• Understand the importance of professional presence on the job
• Learn how to self-manage to become more effective and efficient
• Improve their communications skills, including listening, questioning, and being more assertive
• Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people

What You Will Cover:

• Putting Others at Ease
• The Steps to Feeling Good
• Improving Your Assertiveness
• Communication Skills
• Non-Verbal Messages
• Writing Skills
• Getting Ahead
• Self Management
• Setting Goals
• Working as a Team
• Working with Difficult People

What's Included?

• Instruction by and expert facilitator
• Specialized manual and course materials

Course Schedule: 9am - 4pm